Frequently Asked Questions

Quick answers to the questions our customers ask most.

Orders & payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and prepaid gift cards. Payment is processed securely at checkout — we do not store full card numbers.

Can I change or cancel my order?

You can edit or cancel any order from the Orders page until it ships, usually within a few hours of placing it. Once an order is in transit, contact support and we'll do our best to assist.

Do you charge sales tax?

Sales tax is calculated at checkout based on your shipping address and applicable state laws.

Shipping & delivery

How much does shipping cost?

Standard shipping is a flat $9.99. Orders of $99 or more ship free anywhere in the United States.

How long will my order take to arrive?

Most orders are processed within 1 business day and arrive in 3–5 business days via standard ground. Expedited options are presented at checkout when available.

Returns & warranty

What is your return policy?

We accept returns of unused, unopened items in original packaging within 30 days of delivery for a full refund. Opened printers may be returned within 30 days subject to a restocking fee. Customers are responsible for return shipping costs unless the return is due to a defect or our error.

How long do refunds take?

Refunds are processed within 5–10 business days after the returned item is received and inspected.

Are printers covered by a warranty?

All new printers and scanners include the manufacturer's standard warranty (typically 1 year). Extended protection plans, when available, are listed on the product page.

Account & privacy

Do I need an account to order?

You can browse and shop without an account, but signing in lets you track orders, save a wishlist, and check out faster on future visits.

How do you protect my information?

We use industry-standard encryption and never sell your personal data. Read the full Privacy Policy for details, including how to manage cookie preferences.

Will you contact me after I submit my information?

Yes. If you submit your details through our forms, our team may contact you via phone, SMS, or email to assist with your inquiry, provide product recommendations, or share relevant offers. You can opt out of communication at any time.

How can I reach you?

Call us toll-free at (337) 283-2188, email support@printgearshop.com, or use our Contact page. We're located at 205 Oak Park Ct, Belle Chasse, LA 70037-1731, United States.

Products & support

How do I find the right printer for my needs?

Use the category filters on the All Printers page — Office, Home, All-in-One, or Scanners. Each product page lists print speed, monthly duty cycle, connectivity, and supported paper sizes.

Where can I get setup help?

Each product page links to the manufacturer's setup guide. For installation issues, contact our support team — we're happy to walk you through it.